Help Scout 2024.6

The Help Scout iOS app brings Help Scout’s customer support tools to your iPhone so you can read, reply, and manage conversations from anywhere. It provides access to mailboxes, assigned conversations, notes, tags, and basic workflow actions.

The app listing shows size and device compatibility on the App Store; you need a compatible iPhone and a supported iOS version. Check the App Store page on your device for the exact minimum iOS requirement before downloading.

Sign in with your Help Scout account credentials used for the web app. If your organization uses SSO, follow your team’s SSO sign-in flow. If you have trouble, reset your password from the web or contact your admin.

Yes — you can navigate to any Help Scout mailbox with a tap and view the conversations contained in that mailbox.

You can read and reply to conversations, use saved replies, apply tags, add internal notes, change conversation status with a swipe, and assign conversations to teammates or teams (team assignment requires the Plus plan).

Yes — saved replies are available so you can reply quickly and consistently from your phone.

Yes — add internal notes to conversations to keep teammates in the loop, assign conversations to other team members or teams (Plus Plan required for team assignments), and see conversation ownership and status.

You can apply tags from the app to categorize conversations and to trigger automations that rely on tags. Full automation configuration is done in the web app.

The app supports push notifications so you can be alerted to new conversations and mentions. Configure notifications in the app and your device settings.

The app is free to download from the App Store. Some account-level features and administration (advanced workflows, full automation setup, and some plan-specific features) are managed in the web app; team assignment is noted as a Plus Plan feature. Your available features in the app depend on your organization's Help Scout plan.